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Hours of Operations

Monday

Tuesday

Wednesday

Thursday

Friday

8:00am – 5:00pm

8:00am – 5:00pm

8:00am – 5:00pm

8:00am – 5:00pm

8:00am – 5:00pm

Phones are closed for the lunch  
12:00pm to 1:00pm
After Hours Care
BY
APPOINTMENT ONLY

Monday

Tuesday

Wednesday

Thursday

Saturday

Sunday

5:00pm –  8:00pm

5:00pm –  8:00pm

5:00pm –  8:00pm

5:00pm –  8:00pm 

9:00am –  3:00pm

CLOSED

Saturdays: Our Phones will be closed for Lunch from 12:00pm to 12:30 PM 

IMPORTANT NOTICE

Please be advised that

South Ottawa Medical Centre

is not a walk-in clinic

All visits are by Appointment Only!

SOMC PATIENT PORTAL

SOMC utilizes a secure, encrypted, and confidential health portal to enhance communications with all our patients virtually. No registration needed.

If you receive an email from no-reply@cognisantmd.com, make sure to open it right away. It contains a message from your doctor regarding your health or upcoming appointment. 

Closure Notice

  • Good Friday, March 29, 2024

  • Easter Monday, April 1st, 2024

  • Victoria Day, Monday May 20, 2024

  • Canada Day, Monday July 1st, 2024

  • Civic Holiday, Monday August 5, 2024

  • Labour Day, September 2, 2024

  • Thanksgiving, October 14, 2024

  • Christmas,  December 25 & 26 2024

  • New Years Day, Wed January 1, 2025

  • Family Day, February 17, 2025

  • Good Friday, April 18, 2025

  • Easter Monday, April 21, 2025

  • Victoria Day, May 19th, 2025

  • Canada Day July 1st, 2025

WE ARE NOT
CURRENTLY ACCEPTING NEW PATIENT

To find a family doctor or a nurse practitioner in your  area, please register with Health Care Connect

online or by calling 1-800-445-1822.

  • I received an email from South Ottawa Medical Centre (no-reply@cognisantmd.com). Should I open it?
    YES! The South Ottawa Medical Centre is launching a new portal (CognisantMD Ocean platform) to enhance communications with patients virtually. This allows your family doctor to securely send messages and attachments, and invite you to complete forms and questionnaires online, without the risks of email. Of note - The emails you receive are outgoing only. Please do not reply to the email. If you have any questions or concerns, please contact the office in the usual manner.
  • How do I prepare for my virtual appointment with my family doctor?
    When booking your appointment, please confirm the preferred phone number your family doctor should reach you at. 2 days prior to your appointment, you will receive an email from no-reply@cognisantmd.com to confirm the appointment and review the Virtual Care consent form. Please look out for that email. Expect a phone call at the scheduled time. While your family doctor strives to always be on time, please expect delays of up to 30 minutes. Please note that your family doctor may be calling you from a NO-CALLER ID or PRIVATE number. If you have privacy settings that block private numbers, your doctor may not be able to reach you – please check with your service provider. For more information: Understanding Virtual Doctor's Appointments
  • Is my family doctor seeing any patients in-person?
    We continue to see patients both in-person and via virtual appointments. This hybrid model allows us to offer safe, convenient and timely care for all our patients.
  • What should I expect for my in-person appointment with my family doctor?
    2 days prior to your scheduled in-person appointment, you will receive an email from no-reply@cognisantmd.com to confirm the appointment and to fill out the mandatory COVID screening questionnaire. Screening for COVID is mandatory prior to an in-person appointment. Failure to complete the screening may result in delays or cancellation of your appointment. Please present to the appointment alone (exceptions will only be made for children or essential caregivers). Please present 15 minutes ahead of your scheduled appointment time. Upon arrival, please follow clinic instructions and maintain social distancing guidelines. When inside the clinic, you will be expected to practice diligent hand hygiene, wear a mask, and comply with physical distancing and infection control protocols. To conserve our limited PPE supplies, PLEASE BRING AND WEAR YOUR OWN NON-MEDICAL OR HOME-MADE MASK, if possible.
  • Is it safe to see my family doctor in person?
    Visiting your family doctor's office is arguably safer than going to the grocery store. While at SOMC, every patient will be expected to practice diligent hand hygiene, wear a mask, and comply with physical distancing and infection control protocols. Any patients with COVID positive screens are managed by their family doctor virtually or redirected to COVID Care Clinics in Ottawa. Our doctors and administrative staff are also screened daily. Please rest assured that your safety is our top priority.
  • Is wearing a mask mandatory during an encounter with medical staff at SOMC?
    Yes – all patients are expected to wear a mask for their own safety and the safety of others. If you have a health condition that makes it difficult to wear a mask, let our staff know in advance so your family doctor can determine safe accommodations or make alternative arrangements.
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